Governing documents

§ 1.0PrimeDigitalWave is the data controller for personal data processed through this website and through our client engagements. Our registered address is Széchenyi István tér 2, 7621 Pecs, Hungary, and we can be reached at [email protected].

§ 1.1We collect only the data you send us directly through the contact desk (name, email, phone number, company, project details) and data generated automatically by the server (IP address, browser type, timestamp, visited pages).

§ 1.2Purposes of processing: answering your enquiry, preparing quotes, delivering contracted services, invoicing and accounting, securing our infrastructure, and — only with your consent — measuring website performance through analytics cookies.

§ 1.3Legal bases: Article 6(1)(a) GDPR for consent-based processing, Article 6(1)(b) GDPR for steps taken at your request prior to entering a contract, Article 6(1)(c) GDPR for statutory bookkeeping obligations, and Article 6(1)(f) GDPR for legitimate interests in network security and service improvement.

§ 1.4We do not sell, rent, or broker personal data. Recipients are limited to processors acting on our instructions — hosting, email delivery, payment handling (Stripe), and accounting — each bound by a data processing agreement under Article 28 GDPR.

§ 1.5Retention: enquiry records are kept for 24 months after the last contact; client project files and invoices are retained for 8 years to satisfy Hungarian accounting law; server logs are rotated after 12 months.

§ 1.6Transfers outside the European Economic Area occur only where an adequacy decision or Standard Contractual Clauses are in place. Where data is stored on EU-based infrastructure, we verify the region before contract signature.

§ 1.7Your rights: access, rectification, erasure, restriction, portability, and objection under Articles 15–21 GDPR. Write to [email protected] and we will answer within one month. You may also lodge a complaint with the Hungarian supervisory authority (NAIH, naih.hu).

§ 1.8Security measures include encrypted transport (TLS), access-controlled workspaces, two-factor authentication for production systems, and pseudonymised backups. Report suspected incidents to [email protected]; we notify the authority within 72 hours where Article 33 GDPR requires it.

§ 2.0These terms govern every service provided by PrimeDigitalWave, Széchenyi István tér 2, 7621 Pecs, Hungary ([email protected]). Placing an order, signing a statement of work, or paying an invoice constitutes acceptance of them.

§ 2.1Scope: each engagement is defined in a written quote stating deliverables, fixed price, and turnaround. Work outside that scope is quoted separately before it begins. Published prices on the service board are valid for 30 days.

§ 2.2Payment: projects are billed 50% at kickoff and 50% at delivery, unless the quote states otherwise. Retainers are charged on the 1st of each month. Invoices are payable within 8 calendar days via our secure payment page or bank transfer; late amounts accrue 4% interest per month.

§ 2.3Delivery dates depend on timely client inputs. Delays in providing content, credentials, or feedback extend the schedule by an equivalent period. We will notify you in writing when a timeline changes.

§ 2.4Revisions: each fixed-price package includes two rounds of revisions on the current draft. Additional rounds, restructuring after sign-off, or new scope are billed at €65 per hour.

§ 2.5Intellectual property: upon receipt of full payment, all rights in the client-specific deliverables — design files, code, and copy — transfer to you. Third-party libraries, fonts, and stock assets keep their original licences. We retain the right to show non-confidential work in our portfolio.

§ 2.6Client warranties: you confirm that materials you provide are lawful and licensed, and that you hold the rights needed for us to use them. You are responsible for the accuracy of claims published on your site.

§ 2.7Liability: for direct damages, our liability is limited to the amount paid for the affected engagement in the preceding 12 months. We are not liable for indirect or consequential losses, lost profits, or third-party platform outages. Nothing here limits liability for intent, gross negligence, or injury to life and limb.

§ 2.8Term and termination: retainers run month to month and cancel with 30 days’ written notice. Either party may terminate for material breach if the breach remains uncured for 15 days after written notice. Completed work remains payable, and paid-up deliverables are handed over.

§ 2.9Governing law: Hungarian law, with exclusive venue in the courts of Pecs. Consumers may also bring matters before the competent Hungarian consumer protection authority or their local court of residence.

§ 3.0Cookies are small text files placed on your device by PrimeDigitalWave when you visit primedigitalwave.com. This policy explains what we store, why, and how you can withdraw consent at any time under Article 7 GDPR.

§ 3.1Strictly necessary cookies keep the site secure and functional — session integrity, load balancing, and your cookie choice itself. They run without consent because the site cannot operate without them.

§ 3.2Preference storage: we save your consent decision in your browser’s localStorage under the key pdw_cookie_consent so the notice does not reappear on every visit. Clearing your browser storage removes it and restores the banner.

§ 3.3Analytics cookies (page views, referral source, device class) are loaded only after you press Accept. They help us measure which pages deserve improvement. Declaring “Essentials Only” means no analytics script is loaded at all.

§ 3.4Marketing pixels from advertising platforms are never loaded on first visit. Where a campaign requires them, they are activated only from an explicit opt-in and are governed by the same consent record.

§ 3.5Durations: session cookies expire when you close the browser; the consent record persists until you clear it; analytics identifiers, where accepted, are kept for a maximum of 14 months.

§ 3.6Managing cookies: every major browser lets you block or delete cookies in its settings panel. Blocking strictly necessary cookies may break the contact desk. Questions go to [email protected].

§ 4.0PrimeDigitalWave sells time-bound digital services. This policy states exactly when money is returned, how to request it, and when it is not. It sits alongside your statutory EU consumer rights where they apply.

§ 4.1Cooling-off period: if you are a consumer and cancel within 14 days of payment, before any work has started, you receive a full refund of the amount paid.

§ 4.2After kickoff: the 50% kickoff instalment is non-refundable because it reserves the delivery slot and covers discovery and design work already performed. If you cancel mid-project, we invoice the value of completed work, and the balance of any prepaid amount is returned.

§ 4.3Delivery guarantee: if a fixed-price deliverable materially misses the agreed written scope and we fail to cure it within 14 days of your written notice, you may terminate the engagement and receive a proportional refund of the amounts paid for the uncorrected part.

§ 4.4Retainers: monthly fees are charged in advance for work not yet performed. Cancel at any time before the next billing date and the upcoming cycle is not charged. The current month is not refunded once work has begun.

§ 4.5How to request a refund: email [email protected] from the address used at purchase with the subject line “Refund request” and include your invoice number and a one-line reason. We acknowledge within 2 business days and decide within 10 business days.

§ 4.6Approved refunds are returned to the original payment method. Card and Stripe refunds clear in 5–10 business days depending on your bank. Bank transfer refunds are sent within 3 business days of approval.

§ 4.7No refund is due for work already delivered and accepted, for third-party licences purchased on your behalf, or where delay is caused by missing inputs on your side. Paid invoices remain payable under § 2.2.

§ 4.8Need to settle or dispute an invoice first? Use our secure payment page, then write to us — every case is reviewed against these documents, personally, by a named account manager.

§ 4.9 Pay Securely ↗